Cancellations made by the renter 48 hours or more in advance and/or cancellations made by us due to weather or unforeseen circumstances will receive a full refund. Cancellations made less than 48 hours in advance will be charged 50% of the total rental cost. No-shows and cancellations made the day of the trip will be charged 100% of the rental cost. Rentals will not be allowed out in hazardous weather conditions such as heavy rain, thick fog, high winds or thunder and lightning. We will however, operate as usual in overcast conditions, light fog and in intermittent sprinkles. The final decision on weather-related cancellations rests with us and reservations should be considered upheld unless we speak with you directly and confirm otherwise. If weather cancels your reservation, we will make every effort to reschedule for another day. Otherwise, a full refund will be issued.
Do you provide a captain?
No, our rentals do not come with a captain, and a designated person from your party will need to operate your rental vessel. While a boating license is not required, the designated vessel operator must be at least 18 years old with a valid driver's license, and must not be under the influence of drugs and/or alcohol at any time during the reservation.
**We DO provide a captain for our chartered Sunset Cruises and Seal Tours. **
When should I arrive for my reservation?
We ask that you please arrive 15-20 minutes before your reservation time so you are able to check in, listen to the necessary safety information and instruction, and get out on the water in a timely manner. Since boats are often rented multiple times per day it is important that we keep a strict schedule to ensure that all of our reservations are honored. We are not able to offer extended return times or refunds for those arriving late.
Can I bring my dog?
Dogs ARE allowed on our rental boats and sunset cruises, but are not permitted on our Seal Tours (unless you book a private charter) or the Long Point Shuttle.
Can I get a refund if I return my rental early?
If we mustcut your rental short due to weather, we will prorate the unused portion, but we are not able to issue any refunds for early returns for any other reason.
Do you have parking?
We do have parking, but it is limited. We ask that you please only bring one car per party.